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Our Services

IQ Orientation Quest

IQ Side Quest - Microlessons

IQ Side Quest - Microlessons

   Every firm has its own way of doing things, and The Orientation Quest ensures that new adjusters are set up for success within their unique environment. 


This customized onboarding experience guides adjusters through essential company policies, workflow expectations, and best practices before they handle their first claim. By the end of the journey, they’ll be fully prepared to navigate their new role with confidence and efficiency. 


IQ Side Quest - Microlessons

IQ Side Quest - Microlessons

IQ Side Quest - Microlessons

What's a Side Quest? In gaming, it's a challenge that may not be a part of the main storyline but is crucial to develop and level up players. 


We have crafted some incredible Side Quests for adjusters to help them through their development journey. All are geared to be completed in under 10 minutes. Each microlesson levels up their skills without a huge time investment. 





Co-Op Mode

IQ Side Quest - Microlessons

Co-Op Mode

 Some skills are best learned together. Co-Op Mode provides live, interactive training sessions where adjusters engage with experts, collaborate with peers, and tackle real-world claim challenges in real time. 


Through workshops, mentorship programs, and hands-on simulations, adjusters gain valuable insights, receive instant feedback, and refine their expertise in a dynamic learning environment. 


Current Course Catalogue

Claims, Not Silos: The Collaboration Series

  1.  Field Meets Desk: The Ultimate Team-Up 
  2.  Desk to Field: Passing the Baton Like a Pro 
  3.  Management’s Quest: Building the Perfect Collaboration Culture 
  4.  External Allies: Collaborating with Vendors for Success 

The Digital Frontline: Claims from the Core

  1. Behind the Screens: Welcome to the Desk 
  2. Digital Detectives: Reading the Clues 
  3. Chaos Control: Managing Exceptions and Outliers
  4. Eyes on the File: The QA Review Gauntlet  


Fieldcraft: The Art of On-Site Intelligence

  1.  Claim the Scene: Your First Field Quest 
  2.  The Evidence Unfolds: Elemental Encounters 
  3.  The Exception Files: Oddities, Outliers & Curveballs 
  4.  Final Boss Mode: QA & the Art of the Review 

Mind & Meaning: Human-Centered Claims Work

  1.  The Collaboration Quest: Act, Ask, or Advance 
  2.  Listen Like a Hero: Mastering Empathy and Rapport  
  3. Bye Bye Bias: Recognizing and Replacing Faulty Thinking
  4. Communication & Cognitive Impairment During Trauma

Hey There!

Online LMS Access

 Don’t see what you need or looking for specific access? Contact us to explore customized options. 

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